offer several ways for you to get the support you need quickly
and efficiently. To keep support costs low, we ask that
you begin with our online resources before you e-mail or
call our support staff. Here is the preferred steps to obtain
fast and efficient support:
Web Administration - Your web interface is a point
and click interface that allows you to mange your site
24 hours per a day, 7 days a week. From here, you can
change passwords, add users, setup e-mail address, password
protected directories, and much more.
To access your web control panel, point web browser to
the following address:
Please be sure to insert your real domain name or IP address
Be sure you type "https://"
Knowledge Base - Our Frequently
Asked Questions (FAQ) knowledgeable is a searchable
database of our most commonly asked questions and answers.
This database is updated regularly and is available for
use 24 hours a day, 7 days per week. Please us this
first before contacting support (-:
If you don't find the answer to your question in our FAQ
database, simply click on the "Question not answered"
link inside the FAQ manager and submit your question.
Our Support Staff will be able to review your question
and reply with a solution. We use a first-in first-out
queue to process support questions. Normal response time
is within one hour. We guarantee a response within 12
Email Support - You can send an email to our first
level support staff at firstname.lastname@example.org
to receive free email based support 24/7. We generally
will respond within a few minutes. We guarantee a response
within 12 hours on a first-come, first-served basis.
Free support is only for our clients and we can only support
our hardware and software. If you need assistance web
design issues, CGI or PHP programming/installation, etc.,
is generally not free and is billable at the then current
Email Support - $15 per incident
- If you have a pressing issue and need priority support,
call us or send an e-mail describing your issue to email@example.com
and our Priority Support Team will handle your request.
Your account will be billed $15 per incident after
your issue is resolved.